Ronald Dews Jr.

Global Enterprise IT Operations Executive

Ronald Dews Jr. is a global healthcare enterprise IT operations executive who helps large healthcare organizations turn disciplined IT service management into reliability, resilience, and measurable financial outcomes. With more than twenty years of experience, he has stabilized complex environments, governed over 10,000 cloud systems, and led mission critical operations for Fortune 50 and Fortune 500 healthcare and technology companies. He brings a rare combination of deep ITSM and ServiceNow expertise, hardware innovation as a named inventor on two U.S. patents, and proven strength in business continuity and executive communications.

804 852 4420 | References | LinkedIn

Ronald Dews Jr. is a global healthcare enterprise IT operations executive who helps large healthcare organizations turn disciplined IT service management into reliability, resilience, and measurable financial outcomes.With more than twenty years of experience, he has stabilized complex environments, governed over 10,000 cloud systems, and led mission critical operations for Fortune 50 and Fortune 500 healthcare and technology companies. He brings a rare combination of deep ITSM and ServiceNow expertise, hardware innovation as a named inventor on two U.S. patents, and proven strength in business continuity and executive communications.

Experience

Global Head, Enterprise IT Operations & Security | 2022 – Present

Stabilized 10,000+ cloud systems at 99%+ availability, drove $2.5M+ in risk mitigation and cost avoidance, cut high-blast-radius incidents 95%, and safeguarded $10M+ during the global CrowdStrike outage.

President | 2022 – Present

Secured $105K+ in annual grants, generated $5K+ in donated services, collected 40+ gallons of blood for community health, and delivered a 2025 national keynote on Care Leadership to healthcare policy leaders. Developed and executed a multi-year strategic roadmap for growth that took membership from 34 to 114 in 2 years. Advised regional nationals leadership and external stakeholders for the org which is over 300K members.

Enterprise ITSM Operations Leader | 2024 – 2025

Generated $1.2M+ in value protection, filtered 100+ high-risk changes in five hours, delivered 12+ zero-outage release cycles, and reduced reporting effort 40+ hours/month through ServiceNow and predictive-analytics modernization.

Consulting Lead, Business Continuity | 2021 – 2022

Mitigated $2M+ in operational risk, cut recovery times 60%, and prevented $300K+ in audit findings by strengthening disaster-recovery protocols for a flagship healthcare platform.

Senior Manager, Healthcare Operations Advisor | 2020 – 2021

Delivered $300K+ in productivity gains, cut onboarding time 50%, reduced high-priority incidents 8% YoY, and managed crisis communications for 35,000+ associates across a Fortune 50 enterprise.

Senior Analyst, Healthcare Operations | 2020

Built a 16-module training system that reduced live training time 60% and generated $150K+ in annual savings for mission-critical healthcare operations.

Product Development Engineer & Technical Innovation Lead | 1998 – 2020

Contributed to a Xerox portfolio generating $5.2B+ revenue, accelerated time-to-market by six months, achieved 98% QA coverage, and co-invented two U.S. patents advancing hardware performance and reliability. Brought 40+ products and service to market.

Quantitative Impact & Achievements

Strategic

Designed and executed a multi-year growth strategy that scaled active membership by 235% in 24 months, strengthening organizational continuity, leadership succession, and long-term operating capacity.

Enterprise Release Stability

Delivered 12+ major release cycles and multiple off-cycle events with 100% on-time governance, including a zero-outage Annual Enrollment Period protecting more than $500K in revenue.

Value Creation Through Knowledge Systems

Built 125+ knowledge articles and 300+ training documents that cut onboarding time by 50% and generated $300K+ in labor and productivity gains.

Service Quality & Workforce Development

Conducted 90+ coaching sessions and 40+ process audits, improving ITSM maturity, strengthening change discipline, and elevating enterprise-wide operational trust.

Training Automation & Cost Optimization

Reduced live training time by 60% and drove $150K+ in annual savings through a 16-module instructional video library for mission-critical healthcare systems.

Product Innovation Impact

Contributed to Xerox’s production color portfolio, helping drive $5.2B+ in product-family revenue while accelerating time-to-market by six months and achieving 98% QA coverage.

Community Investment & Health Equity Outcomes

Secured $105K+ in annual grant funding, generated $5K+ in donated services, and coordinated 40+ gallons of blood donations supporting sickle cell and community health programs.

Leadership Impact

Enterprise Reliability Leadership

Stabilized 10,000+ cloud systems with 99%+ availability, reduced high-blast-radius incidents 95%, and maintained <90-minute MTTR for mission-critical healthcare platforms.

Risk Governance & Crisis Readiness

Delivered $2.5M+ in risk mitigation and safeguarded $10M+ during the CrowdStrike outage by halting 500+ changes in 2.5 hours.

ITSM Modernization & Transformation

Governed 75,000+ annual changes at 95%+ compliance, reduced high-priority incidents 8% YoY, and modernized ServiceNow workflows that automated 40+ hours/month.

Thought Leadership

Education, Certifications & Patents

Education

M.S., Strategic Marketing – Roberts Wesleyan University
B.S., Computer Information Systems – Xavier University of Louisiana

Certifications

ITIL Foundation Certificate in IT Service Management
AI & Predictive Intelligence for ITSM
Enterprise Design Thinking Practitioner
IBM Cloud Core & Essentials
Lean Six Sigma Green Belt

Patents

Peripheral Interface Port Hub Apparatus – U.S. Patent #8578072
Spring Loaded Friction Driver – U.S. Patent #20100308097

Q & A

How do you define your role at the executive level?

I help large healthcare enterprises turn disciplined IT operations into measurable business outcomes. My work sits at executive altitude—governing risk, ensuring reliability at scale, and translating complex technology environments into clear decisions for C-suite leaders and boards.

How does your community and board leadership inform your executive work?

Leading nonprofit and community organizations sharpened my ability to align diverse stakeholders, operate with limited resources, and deliver outcomes that matter. The same principles apply in the enterprise: listen deeply, design intentionally, measure impact, and lead with integrity.

How do you measure success?

Success is measured in outcomes: reduced risk exposure, stable systems, protected revenue, empowered teams, and leadership confidence. If executives sleep better at night and the organization performs better in the daylight, the work is successful.

What drives you professionally?

I’m driven by impact—building systems that serve people, protect communities, and allow organizations to operate with integrity at scale. Whether in healthcare, technology, or service, I believe leadership is ultimately about stewardship.